Before you order
FAQ & store policies.
Welcome to our shop! We create custom apparel, school spirit wear, and merchandise designed to help you represent your school, organization, business, or community with pride.
Please review the information below before placing your order.
Frequently Asked Questions
How long does it take to receive my order?
Most apparel is made to order. Production typically takes 2–5 business days for print-on-demand items, followed by shipping time. Custom orders, bulk orders, and special merchandise may take longer.
Please check individual product descriptions for additional fulfillment information.
Are your products made to order?
Yes! Many of our products are printed specifically for you after your order is placed. This allows us to offer a wider selection of designs, styles, colors, and sizes without maintaining large inventories.
How do I choose the correct size?
We recommend reviewing the sizing chart provided with each product before ordering.
Shirt and sweatshirt fits may vary depending on the manufacturer and style. If you prefer a relaxed or oversized fit, consider ordering a size up.
Can I change or cancel my order?
Because many items are made to order, changes and cancellations are not guaranteed once production has started.
If you need to make a correction, contact us as soon as possible with your order number.
Can I order custom shirts for my business, school, church, or event?
Absolutely! We offer custom apparel design and printing for businesses, schools, churches, organizations, reunions, special events, and more.
Contact us to discuss your project, quantity, design, and timeline.
Do you offer bulk orders?
Yes! Bulk and group orders are available. Pricing depends on the garment, design, print locations, and total quantity.
Will my shirt look exactly like the product photo?
We work to accurately represent every product. However, slight variations in garment colors, print positioning, and appearance may occur due to lighting, screens, garment manufacturing, and the printing process.
Do you offer school pickup or local pickup?
Pickup is available only for designated products or special events when specifically advertised. If pickup is not listed as an option, the order will be shipped to the address provided at checkout.
Can I purchase merchandise at school events?
We occasionally offer a limited selection of ready-to-purchase merchandise at school functions and community events. Sizes, colors, and quantities may be limited. Additional options may be available through our online store.
Shipping & Delivery Policy
Order Processing
Most print-on-demand apparel orders take approximately 2–5 business days to produce before shipping.
Processing time is separate from shipping time. Weekends and holidays are not included in business-day estimates.
Shipping Rates
Shipping charges are calculated or displayed at checkout based on the products ordered and the available delivery options.
Estimated Delivery
Your estimated delivery date depends on the production timeline, delivery location, and shipping carrier.
Shipping and processing estimates are not guaranteed delivery dates. Please order early if you need merchandise for a specific event.
Tracking Information
When tracking is available, shipment details will be provided after your order has been processed and shipped.
Multiple Shipments
Orders containing multiple products may arrive in separate packages depending on how and where the items are fulfilled.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error, please contact us immediately. Once an order ships, we may be unable to update its destination.
Delayed or Missing Packages
Shipping carriers may experience delays outside our control. If your package is marked delivered but cannot be located, please check with your carrier and contact us for assistance.
Returns, Refunds & Exchanges
We want you to love your order! Because most of our products are made specifically for each customer, we generally do not accept returns or exchanges for incorrect size selections, changes of mind, or personal preference.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered due to a production error, please contact us within 14 days of delivery.
Include your order number, a description of the issue, and clear photographs of the item.
After reviewing the issue, we will arrange an appropriate replacement or refund when warranted.
Size Exchanges
Please review product sizing charts carefully before ordering. We cannot guarantee exchanges for items ordered in the wrong size.
Order Cancellations
Orders that have entered production may not be eligible for cancellation.
Refund Processing
Approved refunds are returned to the original payment method. Processing times vary depending on the payment provider or financial institution.
Nothing in this policy limits any rights available under applicable consumer protection laws.
Custom Apparel & Design Policy
Design Approval
For custom printing projects, customers may receive a digital mockup for review before printing.
Please review all spelling, colors, sizes, placement, and other design details carefully.
Final Approval
Once a customer approves a design and authorizes production, additional changes may result in extra costs or require a new order.
Artwork & Color Variations
Digital mockups provide a visual representation of the finished product. Actual printed colors, garment shades, and positioning may vary slightly.
Customer-Provided Artwork
Customers providing logos, graphics, photographs, or other artwork confirm that they have permission to use those materials for the intended printing project.
Custom Order Turnaround
Production time for custom orders varies based on order quantity, garment availability, design complexity, and project requirements.
Deadlines should be discussed and confirmed before placing a custom order.
Garment Care Instructions
Caring for your apparel
Help your new apparel look great for as long as possible!
- Turn garments inside out before washing.
- Machine wash in cold water with similar colors.
- Use mild detergent.
- Avoid bleach and harsh cleaning products.
- Air dry when possible, or tumble dry on low heat if permitted by the garment label.
- Do not iron directly over printed designs.
- Avoid dry cleaning unless specifically permitted by the garment manufacturer.
- Always follow the manufacturer's care label when it provides different instructions.
School Spirit Wear Orders
We love helping families, students, and supporters show their school pride!
School Collections
School spirit wear may include T-shirts, sweatshirts, hoodies, and other merchandise designed for specific schools and organizations.
Special Events
Some collections are offered in connection with school events, fundraisers, or seasonal activities.
Please pay attention to any advertised order deadlines or event-specific delivery information.
Limited Inventory
Merchandise offered for in-person purchase at school events is subject to availability. The online store may carry additional styles or sizes.
School Support
Purchasing school spirit wear does not automatically constitute a donation or fundraiser contribution. When a product or collection directly supports a school fundraiser, that relationship will be stated in the product or collection description.
Questions about your order?
We're happy to help! For assistance with an existing order, custom merchandise, bulk pricing, or general questions, please use the contact information provided on our store.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Thank you for shopping with us and supporting our small business!
